25 Dec

assistant hotel manager resume

Resume Examples; Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Make sure your hotel manager resume does a … Responsible for the upkeep of a seventy three room hotel inside and out. Resolve customer complaints to ensure a satisfactory hotel stay, and guest return. Manager on Duty overseeing hotel operations and upholding Hotel's AAA 4 Diamond Standards during PM shift. Monitored and forecasted payroll, ordered supplies, maintained budgets, assisted with yield management of a $50 million a year property and ensured an extremely high level of customer service throughout the resort, Front Office rated in top 5% in every category measured by Hyatt Corporate including customer service and profitability, Developed incentive programs that generated over $250,000.00 in additional revenue in 2 years. Franklin Comer. Supervised 480 employees/entire properties and F&B outlets. Complete and present employee performance evaluations. Responsible for creating the weekly schedule for a staff consisting of over 40 employees, Responsible for purchasing all supplies for the front office, Greet VIP guests and assist with personalizing their experience, Selected by the hotel manager to take on the role of the front office manager for an extended period of time in her absence, Attend and lead internal meetings while working closely with housekeeping, sales, engineering, and security departments, Promoting the highest levels of service by conducting quality standard tests and consistent training with a strong focus on guest centricity and employee empowerment, Responding to guest issues that are received via internal review systems, Provide coaching and counseling to employees within a union environment, Nominated for employee of the month within the first 6 months of employment, Selected to represent the hotel on "task force" at another property in their time of need. Quickly Customize. - Instantly download in PDF format or share a custom link. Tailor your resume by picking relevant … Maintained confidentiality of all guests. Based on the most successful example resumes for Hotel Assistant Manager, the most sought-after qualifications for this role are previous experience in the hospitality industry, organization, time management, multitasking, communication, and supervisory skills. What role this position evolved into, prepared me for a career in top-notch customer service and to be able to strategize and problem solve quickly and efficiently in the best interest of my company. Coordinated security team details and conducted evaluations of security personnel. No need to think about design details. Manage a team of hotel officers, including participating in scheduling, training, coaching, recommending applicants for employment, and implemented disciplinary actions. Recruitment and selection of all new hires for the hotel department. Created Procedural Discrepancy Report system for the hotel to monitor front office accounting errors. Originally, I took this position for the amazing opportunity to be an entry level manager in this flagship hotel with some of the highest customer expectations in the nation, rightfully so, as guests paid an average of $400+ per night to stay. Checking guest out of the hotel, preparing and explaining the bill, Personally handles all guest relocations according to established guidelines, Assures that all financial and credit procedures are followed, Checks the credit report, reviews the hold bucket, holds valet and all city ledger, Occupancy. Assume authority for the hotel in the absence of the General Manager and serve as assistant General Manager … Assigned budgets to ensure that profitable goals for the Hotel were met. Represented Executive office and department heads in their absence. Provided assistance to aid executive committee department heads in achieving their short and long-term objectives. Responsible for resolving all guest situations and special requests. Being a successful early childhood teacher requires thoughtfulness and reflection. Implemented new Guest Ware program for hotel guest requests and incidents, resulting in more efficient and organized reporting and follow thru. Answer incoming phone calls and make hotel reservations. Ordering of supplies, inventory management. Bachelor’s degree in Hospitality, Business Administration or related field preferred, One year experience as a Front Desk Supervisor at a major hotel/resort complex or the completion of a four year hospitality degree with a supervisory Hotel Operations Internship, Self-motivated with excellent organizational skills and attention to detail, Ability to push and pull heavy items and equipment, Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License, Hotel Assistant Manager (Assistant Front Desk Manager) oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available, Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies, College degree qualified in Hospitality Management, A minimum of five years hotel Rooms Division experience rooms, including at least one to two years in an Assistant Department Head position, Manages the activities at the Front Desk during the overnight. Proactive and devoted assistant manager adept at collaborating closely with the manager/executive and assuming responsibilities of managing daily activities, directing operations and supervising staff in order to assist in actualizing firm’s aspirations, short term initiatives and long term goals and objectives. Ensured that all members of the team sign in/out on the timesheets at reception and managed absence and lateness. Mediated conflicts that were guest related or team member related. Service Essentials Facilitator - Spearheaded corporate directed service program and training of 1,000+ employees. Monitored staffing levels in all departments and reacted accordingly. Clerical Duties: inbound and outbound calls, copying, filing, scanning documents, printing, etc. This way, you can position yourself in the best way to get hired. Scheduled future hotel bookings, greeted and interacted with hotel guests and restaurant customers. Assisted Front Office Manager in daily operations and overall direction of the front desk, bell staff, doormen and PBX. Try Now! Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. Train all new employees on customer relations procedures. Prepare and review incident/accident reports regarding activities, prior to submitting to management. Attend yearly state tourism conventions to learn about regional attractions and different ways to attract local and regional business. - Choose from 10 Leading Templates. - Select from thousands of pre-written bullet points. Proven success in the areas of project management… You can get an idea of other strong points to include in your CV by viewing our hotel general manager CV example. Assisted in actively managing room inventory to maximize daily revenue. Helped to set up and start the hotel's operation. hotel assistant manager Resume Examples. Monitor the reservation files to ensure correct organization. The Guide To Resume Tailoring Guide the recruiter to the conclusion that you are the best candidate for the assistant general manager job. Plan opening of new hotel, develop and maintain policies and procedures. Based on the most successful example resumes for Hotel Assistant Manager, the most sought-after qualifications for this role are previous experience in the hospitality industry, organization, time management, multitasking, communication, and supervisory skills. Employment of … Assisted in coordinating maintenance, repair, and improvements of property and equipment, Provided administrative support and upkeep during construction, inauguration of Hotel to present, Handled finances, product orders and supplier management, part time employee payroll, Was responsible for auditing daily cash sales/income, petty cash account, Helped in design and management of website and developing online marketing publicity and strategy, Provided support to GM in Operations and Financial Management, General Sales & Marketing Strategy, and Event Planning and Execution, Analyzed guest provided statistics to track & enhance caliber of service, assure conformity to government standards, and to determine quantity of investment necessary to staff, equipment and structures to resolve guest issues, Prepared monthly financial progress reports/presentations for feed forward/feedback meetings with Chairman, Board Members, and GM. Also responsible for the production of housekeepers. Emergency duties to coordinate and maintain safety guidelines. Leadership of Front Desk, Guest Services, In-Room Dining, and Housekeeping staff, Hospitality Food Service & Hotel Management, Managed daily room inventory, including sold out nights and relocations for 2,000 room hotel, Followed administrative procedures and provided guidelines. Directly supervise and schedule front office and housekeeping staff of approximately 120 people. A resume is the best way to demonstrate why you are the perfect candidate for … Kept up to date with current promotions and hotel pricing, to provide information to guests, and to maximize bedroom sales. Oversee F&B Department Operations and balance budget with P&L. Sound knowledge of sales and marketing principles 2. May require a bachelor's degree. Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned. Ability to manage multiple-tasks 3. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Ensured employees were performing assigned tasks and reacted to staff & guest needs. Maintain and balance a cash drawer on a daily basis. 4100 Duke Lane. Supervise hotel guest check-in and check-out. Available in (US) 8.5x11, (A4) 8.27x11.69 inches. Assisted in the development of hotel and spa budget. A job in hotel management can be challenging to get, so it is crucial you create a good first impression for the hiring manager. Manage 20+ employees, hiring interviews, coaching, terminations, scheduling of employees. Maintained Maritz scores and held weekly operations meetings tracing scores and guest follow up. Use This hotel assistant manager Resume … Responsible for any outside purchases needed during daily operations and provided some cost reduction by searching for better pricing and quality. Manager of the Quarter for second quarter 2012. Hotel Assistants Manager provide administrative and operational support to Hotel Managers. For resume writing tips, view this sample resume for an assistant manager (food service) that Isaacs created below, or download the assistant manager resume template in Word. Supervise housekeeping department to ensure room cleanliness. Conducted follow-up investigations on reports of criminal activities and violations of safety standards. Find out what is the best resume for you in our Ultimate Resume Format Guide. In charge of departments in the absence of the department head. Aided the Housekeeping department during the Housekeeping Manager's maternity leave. Looking for cover letter ideas? Available in (US) 8.5x11, (A4) 8.27x11.69 inches. Instantly Download Hotel Assistant Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple (MAC) Pages Format. Hotel had experienced a 35 percent growth in 3 years and was expecting the trend to continue. Resume Details. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft, From MGM Grand Detroit’s computer system, confirming pertinent information including number of guests and room rate, Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills, Complimentary stays at Four Seasons worldwide (subject to availability), Excellent personal presentation and interpersonal skills, 2 years previous managerial Front Desk/Guest Service experience in a fast paced luxury Hotel operation, At least 3 years’ experience in a similar experience, Excellent personal presentation and interpersonal skills, good problem solving ability and be proficient in Hotel property management systems, in particular Opera and Micros Fidelio, Fluent in reading, writing and spoken both English & Korean language skills, Free employee meals prepared by the culinary team, Makes appropriate selection of rooms based on guest needs, High School diploma or equivalent. Completed ordering of all supplies under budget, Responsible for success of upsell program making Las Vegas #1 in upsells company-wide in 2003, Doubled the number of perfect fills in 2003 (compared to 2008) by working closely with the Reservations department and carefully managing inventory and arrivals, Managed guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate, Coordinated daily Operations meeting to share information between departments and capitalize on key customer interaction opportunities, Monitored stewards during housekeeping and dining duties, Organized and prioritized all events, activities and operations in hotel. 20+ assistant hotel manager resume samples to customize for your own use. Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and … Prepared various different monthly reports for both Hotel and Restaurant. 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